Frequently Asked Questions

Everything you need to know about your Beauty Depot experience.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

What is your return policy for opened products?

For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.

Are your beauty products cruelty-free?

Beauty Depot is committed to ethical sourcing. A vast majority of our brands are cruelty-free; you can find specific certifications on each individual product page.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know if a product is right for my skin type?

Each product description includes a 'Best For' section. You can also use our 'Shop by Skin Type' filter or message our resident estheticians via live chat for personalized advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.